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Help Centre

Browsing the site

Visitors have the option of browsing the sections and categories or use the keyword search. The Business Services section is intended to help business owners find and connect with various B2B services. We really want to see our local, independent, unique businesses thrive and that is why we do everything possible to make their lives easier!

Getting started with your listing

How do you get the most from your online listing with Källababy?  We have put together a few hints to help you make your personalized space a great success.  It is important to look at the listing categories and decide which ones would be more suitable to promote your product or service.  We offer a free basic listing option and a full listing for a modest annual fee. Full listings from local businesses receive the highest priority when search results are displayed. However, to keep things fair, listings are shown in random order rather than chronologically within search results. You will find full details on the available listing and advertising options here.

Filling out your listing

Each user (listing owner) is allowed to post as many listings as he/she wishes without violating our Terms of Use. Each listing can be placed into many categories, but only one section. Your listings can be easily managed through your account once you have logged in. When choosing the appropriate section and category(s) for your business, please, take care that you enter the correct details asked for each field because your directory listing is generated from the information you submit. This allows certain details in your final listing to be included in the on-site search facilities which visitors will use to find you. Please, enter very specific keywords to make your listing easier to find with a keyword search. Avoid general terms like “baby”, “mom”, “kids”, “Ottawa”. Once completed, your listing will be available on the website. If a listing violates our Terms of Use it will be removed and the user will be notified. Please, remember that it is a local family running and managing this site, so you can always write to us for a bit of friendly support or to report an inappropriate listing!

In addition to business contact details we encourage you to write about yourself and the product or service you are offering. Remember, in the online environment decisions are made fast and, therefore, clear concise wording that directly addresses the customer’s needs is more likely to result in you securing a new client. In the spirit of simplicity that we are promoting, please, choose a banner image that will immediately explain to the viewer what you are offering. In other words, showcase your craft in the thumbnail picture! If you’re having difficulty finding a compelling image, let us know and we will help you.

Trouble uploading images for your listing?

First, check to make sure your images are under the size limit. We recommend around 1.0 megabyte for the banner and 0.5 for gallery pictures. Next, make sure your images are one of the supported formats: PNG, JPEG, JPG, or BMP. Do not try to upload more images than allowed (2 per basic and 6 per full listing). If you’re still having issues with your image, please, check to make sure there are no dots ( . ) in your file name before the file extension. Please, get in touch if you can’t find a solution.

Video intro

If you are not using video marketing, you are missing out on a huge opportunity! When you post an introductory video in your Källababy listing, you will find out that a picture is, indeed, worth a thousand words. A marketing video is a great way to express your personality and passion for what you are marketing. According to a recent poll from a major online retailer, 90% percent of online shoppers said they find video helpful in making purchasing decisions. Retailers who provide online videos to showcase their products report much better sales. A full Källababy listing allows you to embed a link to your promotional video hosted on YouTube or Vimeo.

Making changes to your listing

Editing can be done at any time to make necessary amendments or updates. Simply log in with your user name and password which you obtained upon registering your listing. Just make the necessary changes, save them, and your listing will be updated instantly. There is no restriction on the number of updates you can make to your listing, and there is no additional charge for this. Please, remember to maintain your listing regularly and post relevant news and promotions.

Payment of fees

At the end of the registration form you will find the payment option available to pay for your listing. All online payments are processed securely via Stripe, which is a widely used and trusted e-commerce platform. We do not see or hold any of your financial details. For your convenience, the annual fee is recurrent, unless you choose the one-time payment option. Occasionally, if a listing onwer cannot use a credit card, we can accept other forms of payment (e.g wire or email transfer), however, as before, we do not have access to any of the financial information. In this case your listing will be activated when the payment is received. Please email us to inquire about alternative forms of payment. If the annual payment is overdue your listing will be automatically downgraded to the basic format.

Submitting blog entries

We love stories! Whether you are a parent, a business owner serving families or other businesses, we want to hear what you have to say. Please, have a look at our blog page and when you feel inspired, send your entry to We will get back to you within 48 hours. Each blog post includes the author’s bio with links and can be shared via social media to pass your message along effectively. Please, be sure to send original content (do not copy/paste from another source) and include the following:

  • Your profile picture (headshot)
  • The title of your post
  • The text as a Word attachment (or similar file)
  • Any picture(s) you would like to be added (no smaller than 805×559 pxl)
  • A brief description of your business (if applicable)
  • Links to your website and/or social media pages

If you have any questions or experience technical difficulties, send us a line at